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Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals

Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals
By: Harmon, Paul
Published By: Elsevier Edition: 2
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. Download

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